Here are provided some answers to the most frequently asked questions, with respect of the Bishop's Reserve of Truffles for the Industry's (BRT Industry Ltd) policy. Please read in full before order.
How do I place an order?
Orders can be placed either by email or via BRT INDUSTRY's online shop. Standard Terms and Conditions apply for all orders. All e-mail orders are successfully placed only when all funds reach BRT INDUSTRY's account regardless the quantity of order. If purchase is made via BRT INDUSTRY's online shop, the items will be dispatched after confirmation of payment. Should you wish to order a few items of same weight or type you may select the desired quantity at checkout.
i.e. Order of 1kg (one kilogram) shall be placed as 4 (four) times 250g (two hundred and fifty grams). It can either be done by pressing the 'add to cart' button four times or when you press the button once and select the quantity desired at checkout.
Payment and Shipping
In order to maintain optimum freshness of our truffles we work close with truffle seekers across Europe and aim to have our fresh truffles delivered to us within 24 hours of harvest. Even more, with our same day London delivery service at no extra cost we aim to brake the 24 hours window. Please note in times of high demand we may need extra working day or three to gather or deliver the quantity requested and even the gap between supply and demand. Although this is likely to happen with large wholesale orders it may still have slight impact on retail sales too. Therefore, please allow yourself extra day or two from estimated time of delivery or contact us before order and avoid disappointment if truffles are urgently required. BRT INDUSTRY does its best to despatch all truffle orders at the same day of order, or next day if truffles are ordered after 15:00 o'clock. Fresh truffles are shipped with 24h service or the fastest available for both, UK and Worldwide orders. All prices stated on our website include VAT at the applicable rates. Orders placed after 15:00 o'clock on Thursday and weekedns will be posted on Monday. Should you require yours delivered on Saturday please select Saturday Guaranteed service (GS) from the postage and product add-ons page.
Secure ordering & payment options
BRT Industry does not holds bank sensitive details of it's customers in it's database. The information held in BRT Industry's database is minor and will only be used for invoicing, marketing and other business or lawful purposes. Personal data is not released to third party. BRT Industry recommends PayPal/card payment/ for all website orders. Regular customers may pay on receipt either by cash or cheque only when goods are delivered from BRT Industry couriers and agreed in prior. All contract or wholesale orders shall be paid by bank transfer on BRT INDUSTRY's account at time of order.
How can I use my coupons, general or personal discount codes or gift cards?
Should you wish to use any of them you just need to click on the ADD COUPON text, situated just below the Subtotal field in your cart page and type in your code just as you see it. Click the APPLY button for changes to take effect. Please bear in mind that small letters count too. If you experience difficulties yet please feel free to contact.
Returns & refunds
Most online purchases are protected by the Distance Selling Regulations, which allow you to cancel your purchase within seven working days after the day you receive the item. Due to their nature truffles do not qualify for refund/cancelation. To entitle for refund for our long lasting products all boxes/packages/parcels or any external packaging shall be unopened and sent back to us in the time and manner specified by law. Postage costs in both ways are not subject to refund.
What is the difference between '24 hours' and 'Guaranteed 24 hours' delivery?
The 24 hours delivery is equal to 1st class postage and is delivered within 24 hours for above 97% of all orders (according to Royal Mail). The Guaranteed 24 hours delivery is also known as Special Delivery. Our standard postage is 24 hours and should you wish to upgrade to Guaranteed 24 hours delivery feel free to choose from our list with Product and postage add-ons. Please note that Guaranteed 24 hours Delivery is still subject to availability of Truffles and terms and conditions.
Tell me more for the 12 month discount code?